Cancellation & Refund Policy

Effective Date: 03 July 2025

We aim to provide the best service and quality. However, due to the nature of fresh food, cancellations and refunds are limited.

 

1. Cancellations

• Orders can only be cancelled within 5 minutes of placing the order.

• After food preparation starts, no cancellations will be accepted.

 

2. Refunds

Refunds will be processed only in these cases:

• You were charged but your order failed

• Item was not delivered due to our mistake

• Incorrect or damaged item delivered

 

3. Refund Method

Approved refunds will be:

• Processed to the original payment method

• Reflected within 5–7 business days

 

4. No-Refund Cases

• Change of mind

• Late delivery due to uncontrollable reasons

• Incorrect address entered by customer